Chris Maier (oom9@crosswinds.net)
Wed, 21 Jun 2000 18:12:36 -0400


Tell me about it. I've had three Gundam kits on backorder from
www.animenation.com for about a month now....

----- Original Message -----
From: Edward Ju <gundam@loop.com>
To: <gundam@aeug.org>
Sent: Wednesday, June 21, 2000 6:03 PM
Subject: Bad e-tailers (was RE: [gundam] Action Ace is so smart)

> >Just another thing to add about the "smart" people at Action Ace. I
emailed
> >them about thier mistake and this is there reply:Dear Roger,
> >
> >Please note we are not currently accepting any new orders. We hope to
> >resume doing so very soon.
> >
> >Thank you,
> >
> >Winston Mathis
> >Customer Care Specialist
> >
> >WTF does that have to do with thier mistake, I get the feeling they don't
> >read
> >thier own mail
> >
> >- Roger
>
> Hmm, that's not so bad when compared to my recent exchanges with
> TokyoPop.com. After telling them to cancel my order which was not shipped
> for 3 months, they quietly sent it out immediately without replying to my
> e-mail, and then never acknowledged my request to return the item.
>
> HLJ pulled the same stunt recently when they messed up my pre-order for
the
> MG Dunbine and shipped me a HG Dunbine immediately after I told them
> about the mistake.
>
> What I want to know is how did these once excellent e-tailers become so
> awful in terms of customer service...
>
> Eddie
>
>
> New items added at least once a week! Check out my eBay auctions at:
>
http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?ViewListedItems&userid=-gundam-&so
rt=3
> &since=-1&page=1&rows=0
> Please note the URL exceeds 80 characters and ends with "rows=0" not
"sort=3"
>
>
>
> -
> Gundam Mailing List Archives are available at http://gundam.aeug.org/
>

-
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