Edward Ju (gundam@loop.com)
Sat, 7 Aug 1999 13:23:47 -0700

>----- Original Message -----
>From: <BlazeEagle@aol.com>
>To: <gundam@aeug.org>
>Sent: Saturday, August 07, 1999 3:34 AM
>Subject: Re: [gundam]Crazy charges!!! (was False advertising at HLJ?)
><snipped> .
>> Right, it depends on the item(s) and what each person's needs are. But,
>> technically not screwed on shipping if small items cost less then
>> and if a person is aware of this.
>> Aaron
>Like you said, if the person is aware of the charges.
>They notify you after they have sent the items and billed your card. Oh I
>am aware that I am being screwed, just not told ahead of time that I was
>being screwed!! Get the picture. (not said in a harsh way)

Well said! Rainbow Ten always e-mail you shipping costs for your approval
before your order is sent, and I have yet to hear a single complain about
them on the shipping front.

>My last order, which I was canceled after four months of waiting and
>numerous attempts, was shipped and billed to my card. 3 1/144 kits and 1
>mag, total 3400 yen, was charged 2400+ for shipping! I sent them a
>complain, with no response.

How long ago was the complaint sent? It took them 2 weeks to get back to
my complaint.

>Now before anyone decides to write something like: 'Well, you should have
>contacted them about the problem...you should have tried harder to cancel,
>you should have...' We are the customers here! The business needs OUR hard
>earned dollars for them to stay alive! I used to head up a mutual fund
>customer service division, and no one should make their customers do all the
>work. "The customers can now track their own orders, the customers can now
>adjust their own orders..." It's all great if the damn system works and
>updates all the time!! But it doesn't.
>Please don't give me the 'if you don't like it, do without' crap either. I
>have been playing around with the idea of opening my own model shop for the
>past 8 years. I would never let anything like this happen! I, as a
>customer, am not here to make the business owner's lives easier. I am
>forking over my money not just for the goods, but for a little service. I
>understand that he's trying to grow. Get moving! You started a global
>business here! Should have been more prepared!

Sigh, I wish HLJ never grew big the way it did. Back when Scott Hards did
this as a one man show, it was awesome. Every customer was given individual
attention and he made sure things don't #$@! up.

>The order for the magazine was suppose to be 2 different issues, but because
>they came in on different dates over there, they can only ship it separately
>. Why?

Ditto my 3 SD Gundams, which were sent merely days after another order of 3
bigger kits...

>What kind of shipping department is this? Two items setting in the
>warehouse going to the same place ordered by the same guy...common sense...
>ship them together! If you say that it's system limitation... get a better
>Alright, enough of me raving like a lunatic!

No, you're not raving like a lunatic, just a pissed off customer sick and
tired of getting your hard earned money ripped off.


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This archive was generated by hypermail 2.0b3 on Sun Aug 08 1999 - 05:23:19 JST