Edward Ju (gundam@loop.com)
Thu, 5 Aug 1999 13:22:05 -0700


The reply for a July 22 e-mail sent to HLJ finally came in after almost
TWO weeks:

>> Hi,
>>
>> I remember that when I placed my order, I specified that the order was to
>> be sent via SAL. Why was it sent by UPS? I am paying almost double for the
>> kits, if I knew this I'd never have ordered!
>>
>> Please explain, thanks.
>>
>> Edward
>
>For all shipments to the United States, HobbyLink Japan currently uses
>UPS. Our reasons are many: Shipments are faster, insured, trackable and
>handled much better than when sent by the postal service. And with the
>"drop shipment" service we are using from them, the cost is about the same
>as postal service SAL.
> We hope this answers your inquiry.
>Tomonori Ozawa
>HobbyLink Japan Order Dept.
>"The world's finest kits, direct from the source."
>http://www.hlj.com

When you place an order online, HLJ's webpage asks you to choose a shipping
method. If they just use UPS for all orders placed in the US, why didn't
they tell you or just not allow you to choose a shipping option at all?
This amounts to false advertising/bait and switch... I could have bought the
same kits at my local overpriced store and paid less, someone please explain
why you still think ordering from HLJ is cheaper than buying from anyone else!

Eddie

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