Edward Ju (gundam@loop.com)
Mon, 14 Jun 1999 14:53:56 -0700


>Can anyone give me some feedback on their dealings with Rainbow Ten? I am
>getting a little sick of HLJ's customer service.
>Gus Jae
>gusjae@channel1.com

I've been really happy with them until recently, but I guess having damaged
items is evitable when shipping stuff (although this happened less frequently
before). They're fairly responsive to your e-mails as long as you get used
to their system: 1 e-mail address for orders (you need to fill out an order
form, can't just tell them "I want 1 of this and 2 of that...") and a
different e-mail address for inquiries (this usually takes a bit longer to
get a response from).

They used to do special orders but they don't do it anymore. I believe they
also stock/restock less old kits. With new releases, however, they may
limit your order quantity until they can make sure that they have enough
stock in hand.

For what it's worth, they do wrap all your products in plastic bags and
carefully tape seal it. You also get a hardcopy of the invoice, so there is
a paper trail for your order. HLJ can certainly learn some lessons here -
for the full retail price HLJ charges, skimping on packaging and the basic
details is not cool.

Eddie

              .-/ Email: gundam@loop.com .-.
          _.-~ / _____ ______ __ _ _ _ ___ | ~-._
          \:/ -~|| __||_ __// || | | | /| | / __/| .\:/
           / || __|:| |\:/ ' || |__| |_/:| || (:/:| \
          / /\/| ||____|:|_|:/_/|_||____|____||_|:\___\| |\ \
         / /:::|.:\::::\:\:\:|:||:||::::|:::://:/:/:::/:.|:\ \
        / /:::/ \::\::::\|\:\|:/|:||::::|::://:/\/:::/::/:::\ \
       / .::\ \-~~~~~~~ ~~~~ ~~ ~~~~~~~~ ~~ ~~~~~-/\/:.. \
      /..:::::\ http://www.loop.com/~gundam /:::::..\
     /::::::::- -::::::::\
     \:::::-~ I am an authorized EarthLink Agent. Ask ~-:::::/
      \:-~ me how to switch from your ISP to EarthLink free! ~-:/

-
Gundam Mailing List Archives are available at http://gundam.aeug.org/



This archive was generated by hypermail 2.0b3 on Tue Jun 15 1999 - 06:53:56 JST