Re: Another One Bites


Chris Beilby (cbeilby@earthlink.net)
Mon, 21 Dec 1998 21:48:18 -0800


dyar@halcyon.com wrote:

> Well, it was great while it lasted, but UCI Anime has apparently gone the
> way of other online services and gotten too big for its britches. I don't
> expect it to last much longer the way it's going.
>
> It's a real shame, too, because I think I've just about doubled my
> collection of anime soudtracks through orders from UCI Anime over the last
> few years.
>
> In the not-so-distant past, UCI Anime was the best place to get anime CDs,
> bar none. Quick service, low prices and tons of titles. Best of all, they
> used to give terrific feedback, confirming your order immediately, telling
> you what was in stock and what had to be special-ordered, with an estimate
> of how long that would take and a *request* as to whether to proceed or not.
>
> No more.
>
> The first signs of trouble cam toward the end of November, when UCI Anime
> became incommunicado. You could get to the "door" but, when you clicked
> for entry, the browser went off into the weeds until it finally timed out.
>
> This went on for a couple of *weeks* before things returned to normal.
>
> Or, at least, it *looked* like normal.
>
> As soon as UCI Anime's "door" opened again, I went through the entire
> database (I usually just search on keywords like GUNDAM) and found five
> items, including a gem I'd thought long out of print (Area 88 Image Album).
> I placed my order per usual, but didn't get the usual immediate feedback.
> A few days later, I got the expected feedback e-mail, but it only listed
> two of the five titles and offered no explanation of their status, as in
> the past.
>
> The two CDs arrived a week or so later. So far so good, but still no word
> on the other three. I e-mailed a request for a status report -- something
> I'd never had to do before -- and waited. Three days later I got an e-mail
> telling me that UCI Anime no longer placed special orders with Japan and
> proffering a link to Tokyo Pop.
>
> I e-mailed back, explaining that I hadn't requested any special order and,
> in fact, hadn't been informed that the three items weren't in stock, much
> less in need of special order. I inquired further as to what happened to
> UCI Anime's old policies regarding customer notification, but that went
> into hyperspace -- the e-mail directing me to Tokyo Pop is the last
> communication I've received from UCI Anime.
>
> Needless to say, I'm removing the bookmark from my browser and will cast
> about for another source of anime CDs.
>
> -Z-

  Let me check on this one. I live really close to UC Irvine, and can find out
rather easily. Be advised that it might take them longer to process orders due
to school vacations...



This archive was generated by hypermail 2.0b3 on Tue Dec 22 1998 - 14:55:35 JST